- POT *
So you have one of the terrible errors on your Ninja Foodi and you aren’t the type of person to MacGyver your way out of trouble. I wish I had better news for you here but this is a “call customer service” kind of issue. The number printed in my manual is: 1-877-646-5288
Answer: You will need to call customer service at: 1-877-646-5288 and get warranty service, or if you have purchased it recently you might be able to return it to the store you got it from.
Yes I’m sorry to be the one to say these are the worst error messages you can see on the Ninja Foodi, and when researching the ERR8 seemed to be the most common people asked about.
Step 1: Call Support
Don’t panic. Call support. There is a chance they will be able to help you over the phone and fix the problem. If you have any of these issues and support is able to help on the phone. You would be doing your fellow Foodi Results Readers a service if you report back and let us post the help for everyone to see.
No Resolution or they want you to send it back? Before you spend money on shipping you might try returning or exchanging at the store you purchased your Foodi from.
Step 2: Attempt a Return or Exchange
I really can’t say much more than that. The store you purchased your Foodi from has discretion on whether or not they take the item back for exchange or refund. This can be a very frustrating situation if you have had your Foodi longer than the allowed return period.
The best bet you have is to keep in mind the following things:
- Return staff and managers are people too
- Asking nicely goes a really long way
- Trying again later is a valid response
I assume all of the wonderful people reading Foodi Results are upstanding polite people that know how to win friends and influence people. However, assuming things has never gotten me very far. So just keep in mind the people you are asking to help you with a return or exchange likely have been dealing with rude people all day, been scammed a few times, and have a lot of extra work and paperwork after you leave the store.
Just because they grant you a refund or exchange doesn’t mean their job is over. Often times the customer service person or manager is going to have to do more paperwork after you leave and explain why they allowed the refund or exchange. Being nice really will go a very long way.
If you were as nice as possible and didn’t get anywhere it might be worth waiting until a shift change and trying again. This rarely works, but when you are going to be without your Foodi for days or weeks it might well be worth a shot.
If you were not able to get a replacement move on to step 3.
Step 3: Send It To The Factory For Repair or Warranty Service
If you have exhausted all options or are not willing to try step 2 (I typically avoid that one myself). Then the only thing left is to call customer service back and start the process of Warranty Service, or general repair. Hopefully your Foodi is in Warranty and will be covered.
However, when I looked many people said they had to pay for shipping to get service. It would be worth asking the agent if they can wave any shipping fees. Again like I mentioned before being nice can go a very long way. Many customer service agents are only getting to hear from the people that have problems and are not happy. So if you are able to lighten the mood and show some compassion you will often be able to get better service than everyone else.
As we learn more about the specific errors and possible fixes I will update this post.
*Errors that may be fixed without needing warranty service have the asterisk and a link to the corresponding article.